I-SPY Patrol

0800 274 0224

Residential Patrols

FROM THE I-SPY CCTV TEAM · BRISTOL & SOUTH GLOUCESTERSHIRE
I-SPY PatrolRECOGNISE. RESPOND. REPORT. 0800 274 0224

RESIDENTIAL & HOLIDAY PROPERTIES

Your home.
An agreed plan.

A local contact for the times you cannot be there. Optional keyholding, alarm attendance and property checks, arranged around your home and your hours.

Request an assessment Explore enquiry areas
£39–£55 / month including VAT guide

Attendance and holiday visits are separately quoted unless expressly included.

Homes on a quiet residential street

CHOOSE THE SUPPORT YOU NEED

Someone to call.
A clear way forward.

01

Keyholding

An agreed arrangement for keys, access instructions and nominated contacts, ready for authorised attendance.

02

Alarm attendance

A response plan for your existing Alarm or CCTV system, with compatibility, dispatch and service hours checked first.

03

Holiday checks

External property inspections during agreed dates, with the visit frequency and checks set out in your quotation.

YOUR EQUIPMENT STAYS YOURS

Keep your system.
Add physical support.

CCTV and Alarm equipment bought outright remains yours. A patrol agreement is a separate, optional service.

Existing I-Spy CCTV customers can build on our knowledge of their installation. We can also assess systems installed by others.

I am an existing CCTV customer

Your home response plan

  • Service hours and location confirmed before activation
  • Named people authorised to request attendance
  • Safe access and permitted inspection areas
  • Emergency contacts and escalation instructions
  • Attendance charges and included time in writing
  • A record of the visit and any follow-up required

BEFORE A SERVICE STARTS

Built around your property.

  1. 01

    Tell us about your home

    Send your postcode, property type and the support you need. Leave access codes out of the enquiry.

  2. 02

    Agree the scope

    We review the equipment, access, service hours and attendance arrangements with you.

  3. 03

    Confirm the service

    Your written quotation and agreement explain charges, notice periods and when the service starts.

RESIDENTIAL QUESTIONS

What to expect.

Does the monthly price include call-outs?

Only if your written agreement expressly includes them. The guide price does not include unlimited attendance or holiday visits.

Will you enter my home?

Only where that is part of the agreed instructions and it is safe to do so. External checks and internal access are scoped separately.

Can a phone notification send a patrol?

Only through an agreed and tested dispatch arrangement. An app notification on its own does not automatically instruct an officer.

Is the member app ready?

You can request an assessment through the enquiry form. App features will be introduced separately when ready.

RECOGNISE. RESPOND. REPORT.

Tell us about your home.

A postcode and a short description are enough to start the conversation.

Request an assessment

YOUR INFORMATION

Privacy and your information

Kevin Elliott, trading as I-Spy CCTV, handles enquiries about I-SPY Patrol. Contact hello@ispypatrol.co.uk about your enquiry or information.

The enquiry form asks for your name, email address, property postcode, property type and requested service. Your phone number and further property details are optional. Please leave out keys, access codes and camera passwords.

A submission is stored in the website’s Forminator records. An internal email alerts the team, and the local Jetpack CRM connector creates or matches a contact, records an enquiry history and creates a follow-up task. The form does not create a booking, service contract or live dispatch.

Your information is used to review and respond to the service you ask about. The separate launch-email option is optional and is not preselected. You can ask to stop launch emails at any time.

Pressing “Load customer reviews” connects to REVIEWS.io. Loading the coverage map connects to OpenStreetMap and unpkg. These optional services receive normal connection information; neither is loaded until requested. The postcode is not sent to a geocoding provider.

This WordPress website is hosted with Krystal. Enquiry emails use the business’s email service. Read the privacy policy for processing arrangements, retention, lawful bases and your data rights.

BEFORE A SERVICE STARTS

An assessment comes first

Services are subject to a property assessment and written agreement. Prices are guides, not an accepted quotation. An enquiry does not create a contract, reserve a patrol or authorise payment.

Your written proposal must state the contracting business, scope, start date, price and VAT, patrol frequency, response hours, dispatch authority, the attendance charge point, included attendance duration, extra time and waiting rates, additional charges, cancellation and complaints process.

Licensable work requires the appropriate SIA licence. References to BS 7984-1 and BS 7984-3 describe standards for developing the service; they are not a claim of assessed compliance or certification. This page does not claim that I-SPY is an SIA Approved Contractor or NSI Gold company, and installation reviews are not reviews of the new patrol service.

The enquiry page is not an emergency reporting channel. Call the appropriate emergency service in an emergency.